Salary £38,000 - £43,000
Location Liverpool
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Job title: Membership Administration Manager

Contract type: Permanent

Salary: Grade 5, £38-43K. 

Working arrangements: Standard working hours between 9am – 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office

About the role:

The Royal College of Physicians is seeking to recruit a membership administration manager to play an important role in shaping and delivering an outstanding member experience.

Based in our Liverpool office, you will lead a busy team (3 direct reports) who are often the first point of contact for those looking to join the RCP, have membership related queries or want to understand more about the value of RCP membership.

Key Responsibilities

  • You’ll be responsible for operations relating to the member life-cycle such as new member applications, renewals and cancellations and oversee the collection c£8.5M of income via Direct Debit and online payment providers.
  • You’ll play a key role in membership growth, providing regular reporting on membership acquisition, retention and changes within our membership profile. 
  • You’ll work collaboratively with other managers across the wider membership team, contributing to the delivery of our membership strategy, as well as ensuring continual improvement of processes and our approach to supporting members.

About you:

  • You will have at least five years’ experience within a membership or subscription-based context with a solid understanding of the membership life-cycle.
  • You will have experience in managing a large subscription income, direct debit processing, budget monitoring and forecasting.
  • You will be an inclusive and confident people manager, who strives to bring out the best in their team and operations with enthusiasm and a proactive approach.
  • You will have experience of using customer relationship management systems e.g. Microsoft Dynamics and be able to use data confidently for accurate processing, reporting and insight.

 For more information about the role please view the job description at the bottom of the page. 

Our benefits

Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:

  • 29 days holiday per annum, plus bank holidays
  • health cash plan
  • group personal pension plan with 7% employer contribution
  • interest-free season ticket loan 
  • life assurance
  • annual pay award
  • flexible working hours
  • employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
  • occupational health team – includes employment and work-related health assessments, health checks and work station assessments
  • cycle to work scheme 
  • professional training and development opportunities
  • enhanced maternity and paternity pay
  • staff discounts platform – including discounts on cinema tickets and a range of high street brands

 

About the RCP

 

The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.

 

How to apply

To apply, please submit your CV and a supporting statement outlining how your skills and experience meet the job description. Please note that applications received without a supporting statement will not be shortlisted.

If you have any queries about the application process or the role, please email recruitment@rcp.ac.uk 

Closing date: 8 March 2026

Shortlisted candidates will be notified by: 11 March

Interview date: w/c 16 March

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

_________________________________________________________________________________

Who we are

The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.

Buy
annual leave

Mental health activities
and sessions

Enhanced pension
scheme

Health cash plan and employee discounts

  • Dr Mumtaz Patel
  • RCP President

"I am passionate about supporting our current and next generation of physicians with an aim to improve patient care for all. Our strategic mission is educating, improving and influencing health care design and delivery".

  • Anna Johnson
  • Exams Coordinator

“As a working mum, the RCP has gone above and beyond in helping me to achieve a work life balance. I have never been made to feel that I have to make a choice between work and family life.”

  • Chiraag Panchal
  • Executive Director of People and Culture

"Working at the RCP, my team and I have undertaken significant projects and initiatives that have shaped our workplace culture and HR strategies".

  • Anna Johnson
  • Exams Coordinator

“As a working mum, the RCP has gone above and beyond in helping me to achieve a work life balance. I have never been made to feel that I have to make a choice between work and family life.”

  • Craig Gunderson
  • Internal Communications Manager

"The RCP has a positive and inclusive culture. Everyone’s opinion is valued, regardless of their role, and everyone has the chance to get involved in things that are important to them".

  • Cameron Carby
  • IT Desktop Support Analyst

“Starting as an apprentice, I gained a lot of exposure to various systems and had considerable levels of responsibility. This quickly developed my skills and boosted my self-confidence allowing me to take on further projects and responsibilities."

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